Privacy Policy

1. Who We Are

CBS PEWOSA NSINDIKA NJAKE EYEETEREKERA SACCO ("we", "us", or "the SACCO") is a cooperative society registered under the laws of Uganda and regulated by the Uganda Microfinance Regulatory Authority (UMRA). Our head office is located at Bulange Mengo, Kampala, Uganda.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit eyeeterekera.com or interact with our services.

2. Information We Collect

Information you give us

• Name, phone number, and email address when you contact us or apply for membership
• National ID or passport details as part of the KYC process required by UMRA
• Financial information necessary to process loan applications or savings accounts
• Any other information you voluntarily submit through our website forms

Information collected automatically

• Browser type, IP address, and pages visited (via standard web server logs)
• Device information and approximate location derived from your IP address

3. How We Use Your Information

We use the information we collect to:

• Process and manage your membership or loan application
• Respond to enquiries and provide customer support
• Send transactional communications about your account
• Comply with legal and regulatory obligations under Ugandan law
• Improve the content and functionality of our website
• Send occasional news or product updates (you may opt out at any time)

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Regulatory authorities — UMRA and other bodies as required by law
• Service providers — third parties who assist us in operating our website or services (e.g. payment processors, email providers) under data processing agreements
• Buganda Kingdom institutions — where required by our cooperative governance structure
• Law enforcement — when required by a valid court order or legal process

5. Data Retention

We retain personal data for as long as your membership is active and for at least seven (7) years after closure of your account, as required by Ugandan financial regulations. Website enquiry data is retained for up to two (2) years.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS and stored on secure, access-controlled servers.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at admin@eyeeterekera.com.

8. Cookies

Our website uses minimal cookies that are strictly necessary for the site to function (e.g. authentication session cookies). We do not use third-party advertising or tracking cookies.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: